New Tergo Service (Pvt) Ltd will provide Housekeeping staff who perform cleaning and maintenance tasks in various places inside the hotel, as guests critically evaluate all these aspects. By following the best practices in this area, the right employees will help maintain the satisfaction of those who cross your threshold, as well as generate new customers from the positive feedback received.
1. Cleaning in hotel rooms – daily maintenance and upon departure In order to perform in the direction of customer satisfaction and work productivity, the staff who deal with maintenance and cleaning operations in a hotel must comply with hygiene norms and structure their work very well. The best way to maintain a standard of cleanliness throughout the hotel is to have a well-established system for how the rooms are cleaned. It is not enough to limit yourself to minimum cleanliness requirements if you want to provide a quality experience. Here are the most important steps in the daily maintenance and cleanliness of a hotel room:
New Tergo Service (Pvt) Ltd will provide Housekeeping staff who perform cleaning and maintenance tasks in various places inside the hotel, as guests critically evaluate all these aspects. By following the best practices in this area, the right employees will help maintain the satisfaction of those who cross your threshold, as well as generate new customers from the positive feedback received.
In order to perform in the direction of customer satisfaction and work productivity, the staff who deal with maintenance and cleaning operations in a hotel must comply with hygiene norms and structure their work very well. The best way to maintain a standard of cleanliness throughout the hotel is to have a well-established system for how the rooms are cleaned. It is not enough to limit yourself to minimum cleanliness requirements if you want to provide a quality experience. Here are the most important steps in the daily maintenance and cleanliness of a hotel room:
Staff must ensure that they have all the consumables they need to service the work area at hand. This includes cleaning materials and equipment, linens and guest supplies. All such items must be clean, tidy and undamaged. Before entering the room, the staff must follow the specific procedures of the hotel in order not to disturb or show disrespect to the guests.
This is a very important stage in the cleanliness of a hotel room, as even a small neglected area will stand out, especially for detail-oriented customers. Dust should be wiped from the highest to the lowest surfaces, including lamp shades, artwork and window sills. Cleaning the furniture is done with special solutions and microfiber cloths so as not to scratch the surface.
All hard surfaces must be cleaned, including items such as the remote control, telephone, door handles or light switches. Wiping and disinfecting is also done for picture frames, the inside and outside of drawers, even the door and handle of the mini fridge. At this stage the staff must be very meticulous, so it is important to pay close attention to the hiring and training process.
The bed is made every cleaning day. Bedding is changed once every 2-3 days and, of course, mandatory after each customer. Bed linen is disinfected with special solutions and washed at high temperatures. Sanitization is done by combining chlorine with hot water and using steam ironing stations, which play an important role in removing dust and mites. Mattress cleaning is also part of the maintenance and cleaning operations in a hotel to remove unpleasant odors, stains and dust mites.
Cleaning in a carpeted hotel room is primarily done by a strong vacuum to remove dust and dirt. Stains will be removed using special detergents. For other types of floors, cleaning procedures are adapted according to the material. For example, the wooden floor is cleaned with solutions for parquet, tiles and marble are cleaned with microfiber cloths and products with high power to destroy viruses, bacteria and microbes.
The bathroom is an essential space that must be kept in an impeccable condition. Every part of it, from the toilet, tub or shower, to the sink, must be thoroughly cleaned and disinfected. Pay attention to details such as sanitizing the bath mats, wiping the stains from the mirror, replacing the robes and slippers or cleaning the hair dryer.
Replacement supplies include toiletries, garbage bags, soft drinks or snacks from the minibar, bathrobes and slippers, soap, toilet paper or tissues. The cleaning sheet of a hotel room also includes changing the towels once every two or three days, depending on how many stars the hotel has.
In addition to bedrooms, staff also have to ensure cleanliness in other common areas such as hallways, bathrooms, reception, restaurant, but generally there are different teams and shifts for these tasks. Housekeepers are usually supervised by a manager who oversees each floor, checks and inspects their work and reports any malfunctions or problems with customer rooms to the appropriate person.
If you want the customer sleeping areas to be as clean as possible, in addition to hiring serious workers, you will also need to have an effective housekeeping strategy. This includes determining how many employees you need per shift and creating a checklist for them to follow to ensure cleanliness standards are met. It is also important to know how many staff you need when the hotel is at a high level of occupancy. Also keep in mind that it takes about 45 minutes to clean a hotel room, although this also varies by room size or other factors.
To keep the rooms in excellent condition for as long as possible, sometimes you will have to do a deep cleaning, even using specialized equipment. It is good, however, to schedule these tasks during less busy periods.
To maintain a high standard of cleanliness in a hotel, the managers or recruitment team must employ competent, hardworking and serious workers. New Tergo Service (Pvt) Ltd is here to help…
